Frequently Asked Questions

How do I know what size cover to order?

Stellar Air Decorative Vent Covers are sized based on standard filter sizes. Please check the filter size you are currently using with your air intake system to ensure your are ordering the correct size.

If you are still not sure, you will need to measure your opening. Always measure the width first, followed by the height. Dimensions are based on the size of the wall or ceiling opening that should be the same as your filter size. For example, a 20×25 filter means the opening should have a width of 20” and a height of 25”.

For vents, order based on the dimensions of your overall unit. If your size is not listed, please email esthela@stellarairvents.com to ask about custom sizes.

Check out this video for more information on how to properly measure your opening.

I’m not sure what layout I should order. What’s the difference?

Stellar Air Decorative Vent Covers come in three layouts: inside, flush, and wrap. For help choosing a layout, please check out this video.

If you have an inside layout, the vent cover will fit inside the framework of the box, leaving the outer rim exposed.
If you have a flush layout, your cover will sit flush with existing box framework, leaving the outer edge exposed along the side.
If you have a wrap layout, the cover will fit over the top of the existing box framework leaving nothing visible.

How do Stellar Air covers stay in place?

Stellar Air air intake covers have magnets which attach to the metal framed box in the air intake opening. The Stellar Air vent cover includes a new metal framed box

My Stellar Air air intake cover does not lock securely into my current frame.

Stellar Air Decorative Vent Covers are installed easily using magnets. If your current framework is wood, aluminum, stainless steel, or another non-magnetic surface, you will need to replace your current box with the one provided with your shipment.

I don’t need the metal box that was included with my shipment. Can I return it?

No, we sorry. The reason we include a new metal frame box is because we never know what the conditions of the metal frame boxes may be in most in the homes. It could be damage or broken and the Stellar Air vent cover will not be able to snap in properly. Our cost for the metal frame is very low that is not worth to return it. You could recycle or ship it back if you would like at your cost. We can get you a $5 off your next purchase.

Are the covers or vents painted or stained?

All Stellar Air Decorative Vent Covers are made of unstained, unpainted natural wood. You can have your items primed for an additional fee by selecting the option on the order page. If you wish to paint or stain your cover, you should do so before installation.

How do I clean my cover?

To clean your Stellar Air Decorative Vent Covers product, use a lightly dampened cloth to wipe down.

What is your return policy?

Our shop policy states that since our vents and registers are made to order (custom orders) WE DO NOT TAKE ANY RETURNS OR EXCHANGES UNLESS IT HAS BEEN DAMAGE WHILE SHIPPING OR FOR HAVING MANUFACTURER ISSUES. Please check more details here https://stellarairdecorativeventcovers.com/return-policy/.