Frequently Asked Questions
How do I know what size cover to order?
Stellar Air covers are sized based on standard filter sizes. Please check the filter size you are currently using with your air intake system to ensure your are ordering the correct size.
If you are still not sure, you will need to measure your opening. Always measure the width first, followed by the height. Dimensions are based on the size of the wall or ceiling opening that should be the same as your filter size. For example, a 20×25 filter means the opening should have a width of 20” and a height of 25”.
For vents, order based on the dimensions of your overall unit. If your size is not listed, please email firstname.lastname@example.org to ask about custom sizes.
Check out this video for more information on how to properly measure your opening.
I’m not sure what layout I should order. What’s the difference?
Stellar Air covers come in three layouts: inside, flush and wrap. For help choosing a layout, please check out this video.
- If you have an inside layout, the vent cover will fit inside the framework of the box, leaving the outer rim exposed.
- If you have a flush layout, your cover will sit flush with existing box framework, leaving the outer edge exposed along the side.
- If you have a wrap layout, the cover will fit over the top of the existing box framework leaving nothing visible.
How do Stellar Air covers stay in place?
Stellar Air air intake covers have magnets which attach to the metal box in the air intake opening.
Stellar Air vent covers are held in place with screws provided in your shipment.
My Stellar Air air intake cover does not lock securely into my current frame.
Stellar Air Vents are installed easily using magnets. If your current framework is wood, aluminum, stainless steel, or another non-magnetic surface, you will need to replace your current box with the one provided with your shipment.
I don’t need the metal box that was included with my shipment. Can I return it?
Yes! If you do not need the box we have included, please contact email@example.com for information on how to return the box to us. Once we receive it, we will send you a promo code to use on a future order!
Are the covers or vents painted or stained?
All Stellar Air covers are made of unstained, unpainted natural wood. You can have your items primed for an additional fee by selecting the option on the order page. If you wish to paint or stain your cover, you should do so before installation.
How do I clean my cover?
To clean your Stellar Air product, use a lightly dampened cloth to wipe down.
What is your return policy?
If your vent cover is damaged upon receipt, please contact us immediately, and we will replace it with a new one promptly. If within 30 days you are not satisfied with the product, you can return it for a full refund (customer is responsible for return shipping cost). For returns, please contact us at firstname.lastname@example.org.
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